Refund policy
Returns, Cancellations & Repairs
Returns
Returns are not accepted unless a return, repair, or resize has been explicitly approved in writing by Silver Thistle Turquoise.
Used or worn merchandise is not eligible for return, as all customers deserve brand-new items when orders are placed. Exceptions may be made only at the sole discretion of Silver Thistle Turquoise.
Silver Thistle Turquoise offers a 5-day warranty period from confirmed delivery for errors or damage caused during production or shipping, depending on the circumstances. Issues reported after this period may require a repair or resize fee.
If a customer purchases an incorrect item or provides incorrect sizing information, the customer is solely responsible for any resize or repair fees. Fees will be determined between the customer and Silver Thistle Turquoise.
Cancellations
Orders may be canceled within 24 hours of purchase only. After this period, cancellations are not guaranteed and are subject to approval at the sole discretion of Silver Thistle Turquoise.
Approved cancellations are subject to a mandatory 10% restocking fee, in addition to non-refundable processing fees, including Shopify payment processing fees (approximately 2.3%) and applicable bank fees. Total deductions may equal up to 17% of the order value.
Chargebacks & Disputes
Filing a chargeback on an incomplete, in-progress, or custom order constitutes a violation of these terms and will result in:
- Immediate forfeiture of order priority and production schedule placement
- Cancellation of any remaining work without refund
- Permanent prohibition of future purchases
All chargebacks will be disputed using order documentation, production timelines, shipping records, and published store policies.
Contact
For questions regarding returns, cancellations, or repairs, please use the contact section on our website.